Return Policy

RETURNS

----

We have a 15-day return policy for a full-refund and a 30-day return policy for a product exchange of equal or lesser value or store credit from the day your items are delivered to your address. *Note: For orders totaling $200 (USD) or more, items will only be accepted for a full-refund return if the item is received not as described (i.e. incorrect sizing, broken or damaged, etc.). The 15-day and 30-day return policies are how long you have to START the return process by contacting us with your request--the actual return process may take longer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase (typically the confirmation email you receive upon placing your order) with a picture submission of the received products. *Refunds, exchanges, and store credit are all issued once the returned products are received and accepted back into our facilities. 

To start a return, you can contact us at customercare@thekcapparel.com or via the contact form found on the Contact Us page of our website. Please note that returns will need to be sent back to the shipping address listed on the received package where it will be reviewed and processed for return. Once a return request is accepted, generally a shipping label will be created at no additional costs to the customer for return requests where the item was not received as described, unless otherwise stated, and sent to said customer to return the products.  

Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions via email at customercare@thekcapparel.com. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@thekcapparel.com, or by phone at 314-671-1110.